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My Account

How do I change my account details?

You can view and edit your details by logging into your account. Once you are logged in, you can change your:

  • Password
  • Email address
  • Delivery address
  • Payment card details

It’s worth checking every once in a while just to make sure we have the right details for you.

 

Do I have to create an account to shop with you?

Yes you do. It is a simple process that allows you to place an order without having to provide us your details each time you shop with us.
We also provide order tracking, newsletters, and exclusive discounts/offers for account holders.

 

What should I do if I can’t sign into my account?

You must sign into your account before you can shop with us or if you want to see or track your orders.
If you receive a message that states your email address/password cannot be recognised, follow the steps below:

  • Make sure you are using the same email address and password you registered with.
  • If you can’t remember your password, click on the ‘Forgot Password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password.
  • If you enter your email address and/or password incorrectly 5 times, your account will be locked.
  • If you still can’t log in, email us at simpleskinmalaysia@gmail.com and provide us with as much details as you can with supporting screenshots of any error messages and steps taken to resolve it.